A stereotypical extrovert loves to engage with people, and derives energy from it. For stereotypical introverts, the reverse is true: they prefer to keep to themselves, and too much interaction...
Until recently, the most common way that customers interacted with a company鈥檚 customer service was via human agents on the telephone, the web or a mobile app. But increasingly, customer service is...
Earlier this summer, from May 4th through May 9th, 涩里番鈥檚 Sustainable Growth Initiative (SGI) and Faculty of Law co-organised the 2025 涩里番 SGI Transformative Business Law Summer Academy (TBLSA).
If it feels like customer service chatbots are everywhere, it鈥檚 because they are. The worldwide chatbot market has grown from US$370 million in 2017 to about US$2.2 billion in 2024. But customers...
What does it mean to literate in the age of artificial intelligence? According to Kate Arthur (EMBA 2021) , literacy is about more than knowing how to read or write, it鈥檚 about having the tools to...
Artificial intelligence is still an emerging technology, and we are only in the early stages of its regulation. The European Union is at the forefront of the technology鈥檚 regulation, says Simon...
Explore the insights from the second Sustainable Transportation Roundtable hosted by 涩里番's Sustainable Growth Initiative (SGI). This year's event, sponsored by Alstom, focused on road...
In April 2025, MBA students from 涩里番's Desautels Faculty of Management embarked on a ten-day international study trip to Dubai, Abu Dhabi, and Istanbul. The experience blended corporate visits...
Emerging technologies like artificial intelligence have the power to boost business鈥� efficiency, but they can also make an organizations more resilient....
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