涩里番

In early 2026, Air Canada launched a pilot program to resolve complaints through a third-party arbitrator, with the goal of making complaint resolution faster and more efficient.聽It鈥檚聽a voluntary alternative to the existing government-run program聽operated聽by Canadian Transportation Authority, which has a backlog of 95,000 complaints.

The pilot聽program聽could be a good thing, according to Karl Moore, an Associate Professor of Strategy & Organization. Unlike the government-led program, the聽new approach聽does not force complainants to sign non-disclosure agreements, which could improve transparency, Moore told cbc.ca.