Rowena Espinosa
Director: Digital Solutions & Community Engagement
Account Manager:听Communications and Institutional Relations
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The unit is composed of two streams: The Digital Solutions stream aims to continuously improve the interaction of 涩里番 users with our systems, and Community Engagement aims at managing the connection of IT with 涩里番鈥檚 stakeholders.
Digital Solutions:
- Application Development (managed by Stephane Martineau):听Delivers the technical engineering foundation that transforms strategy and design into secure, reliable, and scalable solutions. The team builds and integrates applications, manages their lifecycle, ensures security and compliance, and provides operational support. Working closely with Digital Solutions and Digital Experience, Application Development ensures that digital capabilities are technically sound and sustainable.
- Digital Solutions (managed by Walter Cigana): Provides strategic ownership of student-facing digital capabilities. The team leads demand intake, roadmap development, and lifecycle management of applications and services. It ensures systems integration and orchestration across student-used platforms, manages vendor relationships, defines service quality metrics, and oversees data governance and security. Digital Solutions maintains close partnerships with Student Services and other key stakeholders to ensure priorities remain aligned with student needs.
- Digital Experience (manager TBD): Ensures all digital products are grounded in user research and human-centered design. The team leads UX/UI design, usability testing, accessibility compliance, and brand alignment. It provides institutional UX leadership, co-owns the 涩里番 Design System and Web Management System (WMS), and establishes standards to ensure consistency and quality across digital touchpoints.
- Web Services (managed by Matt Corks):听Manages and evolves 涩里番鈥檚 core web platforms, including the Web Management System (based on Drupal Multisite) and search engine. The team supports academic, administrative, and public-facing communications through secure and sustainable web infrastructure. They also provide guidance and support to website managers and editors. And, they partner closely with Communications, Digital Experience, and other IT units to ensure brand consistency, accessibility, and operational stability.
Community Engagement:
- Digital Change Enablement (managed by Manon van der Puijl):听Develops and executes people-centred change management strategies for IT projects, focusing on engagement, impact analysis, and end-user readiness. The team coordinates the strategy execution and works closely with impacted stakeholders throughout their change journey.
- Communications, Training and Community Engagement (managed by Uma Viswanathan):听Develops and delivers training for IT-related systems, tools, and services, promotes awareness of IT-related services, events, and initiatives.
Account Manager for Communications and Institutional Relations
The account managers are the primary contact for their respective stakeholders. They provide regular updates on the progress of IT initiatives, engage in proactive discussions concerning stakeholders鈥� business vision, requirements, and priorities, and inform stakeholders about upcoming IT trends. Account managers also help streamline the fulfillment of clients鈥� IT needs by engaging the right IT team at the right time.
