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UID:20250511T005745EDT-3302K9pCpL@132.216.98.100
DTSTAMP:20250511T045745Z
DESCRIPTION:NOTE: These sessions are available ONLY to IT Services Units.\n
 \nTarget Audience: All IT Services staff.\n	Prerequisites: None.\n	Duration:
  2 Hours\n	Course format: Teams Online Workshop\n\nRegister now (Courses ar
 e given approximately once a month)\n\nThis course provides an overview of
  the knowledge management process in ServiceNow. Topics covered include:\n
 \n\n	How to propose new knowledge\n	How to flag an article\n	How to approve p
 ublication of new knowledge\n	How to compare revisions of an article\n	How t
 o manage Knowledge Review Tasks (KRTs) for annual audit\n	Article templates
 \n	Dashboards and reports for Knowledge Management\n\n
DTSTART:20250218T183000Z
DTEND:20250218T203000Z
SUMMARY:ITM 331 - ITSM Knowledge Management
URL:/it/channels/event/itm-331-itsm-knowledge-manageme
 nt-338758
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