Students

Network Connectivity Interruption

paul.espinosa@mcgill.ca — Mon, 20 Jul 2026 16:10:50 +0000

Users may experience intermittent loss of access to the internet and ɬ�﷬ online services due to an issue affecting the University's network infrastructure.

IT Services is aware of the issue and is actively investigating and working to restore stable service as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Updates will be provided as more information becomes available.

Upgrade successful - Data Center firewall upgrade: Saturday, July 18, from 6:00 a.m. to 6:30 a.m.

sara.distefano@mcgill.ca — Mon, 13 Jul 2026 18:04:49 +0000

UPGRADE SUCCESSFUL:

Please be advised that the firewall upgrade was successful.

We thank you for your patience during this process.

ORIGINAL MESSAGE posted on July 14, 2026:

IT Services will upgrade ɬ�﷬’s Data Center firewall on Saturday, July 18, 2026, from 6:00 a.m. to 6:30 a.m.

This change is not expected to impact Internet access. However, users may experience brief interruptions when accessing systems hosted in the ɬ�﷬ Data Center.

Extended downtime weekend: Banner INB, Minerva from July 11 to 12.

paul.espinosa@mcgill.ca — Thu, 09 Jul 2026 17:51:36 +0000

IT Services is preparing for a required upgrade to Banner INB and Minerva, the University's administrative system for student records and finance. Upgrading our systems on a regular basis is a fundamental activity that ɬ�﷬ does to ensure we get the most functionality and security out of our tools and systems.

The downtime for the upgrade is scheduled to start on Saturday, July 11, 6:00 PM and end on Sunday, July 12, 3:00 PM.

RESOLVED: Microsoft 365 Copilot Chat – Unable to submit prompts error message

jessica.jones2@mcgill.ca — Mon, 15 Jun 2026 14:49:07 +0000

Microsoft is currently investigating an issue affecting Microsoft 365 Copilot Chat. Some users may be unable to submit prompts and may receive a "Something went wrong" error.

Microsoft has implemented a fix and service recovery is in progress. Some users may continue to experience intermittent issues until recovery is complete.

myProgress (Degree Works Advising) scheduled downtime June 13-14

jessica.jones2@mcgill.ca — Thu, 11 Jun 2026 16:57:56 +0000

Due to scheduled maintenance myProgress (Degree Works Advising) will be unavailable from Saturday June 13 to Sunday June 14.

Resolved: Minerva currently unavailable

jessica.jones2@mcgill.ca — Wed, 10 Jun 2026 13:37:25 +0000

Minerva is currently unavailable. Users attempting to access the site may encounter a "Site Unavailable" message. There is currently no workaround available. Our team is investigating the issue and working to restore service as quickly as possible.

IT Digital Transformation: People, not microchips

sara.distefano@mcgill.ca — Tue, 09 Jun 2026 15:13:01 +0000

Digital transformation is about more than bits, bytes, and microchips. Discover how ɬ�﷬ is building better digital experiences for its community.

ɬ�﷬ App retired as of May 4, 2026 / Application ɬ�﷬ retirée depuis le 4 mai 2026.

sara.distefano@mcgill.ca — Mon, 16 Mar 2026 17:48:57 +0000

As part of our ongoing efforts to improve and streamline ɬ�﷬’s digital experience, the ɬ�﷬ app was retired on May 4, 2026.

What this means for current ɬ�﷬ app users:

As of May 4, 2026, the ɬ�﷬ mobile app will no longer be updated or available to download.
If you currently use the app, please uninstall it from your device(s).

ɬ�﷬ services currently accessed through the app will continue to be available through ɬ�﷬’s web-based platforms.

MyThesis Issue Resolved

paul.espinosa@mcgill.ca — Mon, 04 May 2026 14:57:49 +0000

Update:
The issue affecting MyThesis has now been resolved, and the platform is fully accessible again.

ɬ�﷬ IT Services has confirmed that services are operating normally. Users can now resume accessing and submitting thesis-related content as usual.

We appreciate your patience and understanding while this issue was being addressed.

Original message:

MyThesis is currently unavailable, and users may be unable to access or submit thesis-related content at this time.

Office 365 Forms and Surveys

sara.distefano@mcgill.ca — Thu, 05 Jun 2025 19:03:38 +0000

NOTE: This course will be held remotely. You will be provided information on how to attend once you register.

MMP unavailable April 24 - May 1 at 9 a.m.

sara.distefano@mcgill.ca — Tue, 28 Apr 2026 18:10:40 +0000

Due to year-end activities, MMP will be unavailable from Friday, April 24, at 5:00 p.m. to Friday, May 1st, at 9:00 a.m.

Resolved: MyThesis currently unavaialble

jessica.jones2@mcgill.ca — Mon, 27 Apr 2026 14:16:54 +0000

myThesis is currently down and we are working to resolve the issue. We’ll share updates as soon as service is restored. Thank you for your patience.

myFuture unavailable April 23, 2026 from 9:00–9:15 am for maintenance

jessica.jones2@mcgill.ca — Tue, 21 Apr 2026 18:36:36 +0000

Please note that myFuture will be unavailable on April 23, 2026, from 9:00 to 9:15 a.m. due to scheduled maintenance.

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Veuillez noter que myFuture sera indisponible le 23 avril 2026, de 9 h à 9 h 15, en raison d’une maintenance planifiée.

RESOLVED: ɬ�﷬ websites loading slowly for users off campus

uma.viswanathan@mcgill.ca — Fri, 10 Apr 2026 14:20:55 +0000

Update (April 13, 2026): This issue is now resolved.

Original announcement (published Friday, April 10, 2026): ɬ�﷬ websites are loading very slowly for users off campus due to a technical issue. ɬ�﷬ users are advised to use the Virtual Private Network (VPN) until this is resolved.

We thank you for your patience.

IT Services' 2025 Annual Report now available!

jessica.jones2@mcgill.ca — Tue, 07 Apr 2026 14:03:51 +0000

IT Services strives to “create seamless and engaging digital experiences” for the ɬ�﷬ community.

From tools that help students succeed to infrastructure upgrades and security enhancements, read the 2025 IT Services’ Annual Report to discover how we’re driving innovation and supporting students, faculty, and staff.

Le service des TI s'efforce de "créer des expériences numériques fluides et engageantes" pour la communauté de ɬ�﷬.