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Supertypographicalifragilisticexpialidocious writing tips

The migration to Drupal is underway, and our team has reviewed thousands of your web pages over the past few months. Here are some of the main typographical issues we have identified on ɬ﷬'s websites and tips for writing more consistently, both in English and French.
Image by Microsoft 365 Copilot (AI-generated).

Phone numbers

Gone are the days when you could dial 398-7878 on your Nokia 3310 to reach the Service Point. Since 2006, the 10 digit phone number format has been implemented to avoid a shortage of phone numbers. In plain language, what does this mean? Area codes are no longer optional. Write them followed by a hyphen rather than being enclosed in parentheses.

Writing in French? The Office québécois de la langue française (OQLF) recommends recommends inserting a non-breaking space (  in HTML) after the area code and a hyphen after the central office code.

TL;DR

  • Old way: (514) 398-7878
  • English: 514-398-7878
  • French: 514 398-7878

Addresses

Very technical here, but spacing matters. You need to put 2 non-breaking spaces between the city name and the postal code, and 1 in the middle of the postal code.

TL;DR

  • In English: ѴDzԳٰé, QC  H3A 2M7
  • In French: ѴDzԳٰé (ϳé)  H3A 2M7

ѴDzԳٰé

Speaking of addresses, names of cities retain their official form in both English and French. And at ɬ﷬, we don't judge accents. ѴDzԳٰé is spelled with an accented "é" in both English and French. Same for the city of ϳé.

Let's not start a debate around Quebec (province). Commission de toponymie recommends always using an "é", while other institutions do not. Until a consensus is reached, it is acceptable not to use an accent in English, but keep ϳé in French.

TL;DR

  • Always: ѴDzԳٰé
  • Always: ϳé (city)
  • OK in English: Quebec (province)
  • Always in French: ϳé (province)

Fun fact, only two municipalities in Canada have two official forms of their names:

  • Grand Falls/Grand-Sault, New Brunswick
  • Caissie Cape/Cap-des-Caissie, New Brunswick

CAPITAL LETTERS

DO NOT USE ALL CAPITAL LETTERS IN A SENTENCE, AS THIS GIVES THE IMPRESSION THAT YOU ARE SHOUTING. IN ADDITION, TEXTS WRITTEN IN CAPITAL LETTERS ARE MORE DIFFICULT TO READ BECAUSE THE LETTERS ARE ALL THE SAME HEIGHT.

TL;DR

Do not write an entire sentence in capital letters.

Ampersand (&)

Our team discussed this issue at great length (about 2 minutes), but we discovered that, according to Canadian guidelines, the “&” symbol should only be used when it is part of a company name.

TL;DR

Don't use the ampersand symbol unless it's part of a company name.

Express French lesson: the ampersand symbol in French is called èٱ, but for some reason, it can also be written as perluette, esperluette, esèٱ, éèٱ, or éܱٳٱ. Don't ask us why.

Colons (:)

No space before a colon in English, 1 non-breaking space in French. Again, don't ask us why.

TL;DR

  • Correct way in English: Text: Other part of text
  • Correct way in French: Texte : Autre partie du texte

Conclusion

Consistency in typography requires attention to detail, and it's more than just aesthetics: it improves readability, accessibility, and professionalism across ɬ﷬’s web presence. By following these simple rules, you help ensure that our content meets high standards in both English and French.

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