BEGIN:VCALENDAR VERSION:2.0 PRODID:-//132.216.98.100//NONSGML kigkonsult.se iCalcreator 2.20.4// BEGIN:VEVENT UID:20260728T075045EDT-49298MBSbz@132.216.98.100 DTSTAMP:20260728T115045Z DESCRIPTION:\nNOTE: This course will be held remotely. You will be provided information on how to attend once you register.\n\nNOTE: These sessions a re available ONLY to IT Services Units.\n Target Audience: All IT Services staff\n Prerequisites: None\n Duration: 1.5 hours\n\nCourse format: Workshop Register (Choose the session that best fits your schedule)\n\nThis course provides an overview of incident management in ServiceNow.\n\n\n How to lo cate incidents assigned to you or your team\n How to acknowledge\, work on\ , and resolve an incident\n How to create an incident from a ticket\n\n DTSTART:20260915T140000Z DTEND:20260915T153000Z SUMMARY:ITM 319 - Incident Management URL:/web-services/channels/event/itm-319-incident-mana gement-340083 END:VEVENT END:VCALENDAR