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Customer service chatbots are everywhere, but people prefer human agents to deal with some issues

Published: 17 September 2025

The use of customer service chatbots has grown rapidly. Maybe a little too rapidly, according to Vivek Astvansh, an Associate Professor of Quantitative Marketing and Analytics at ɬ﷬ Desautels....

Former Provost Anthony C. Masi receives Lifetime Achievement Award

Published: 16 October 2025

ɬ﷬ Desautels Professor Anthony C. Masi was honoured with the Morty Yalovsky Lifetime Achievement Award for Excellence in Academic Leadership at Fall 2025 Convocation. Over his 46-year career,...

ACCEPTER le vélo : Findings and perspectives from two years of research

Published: 5 November 2025

The ACCEPTER le vélo conference brought together researchers and policymakers to discuss the evolving landscape of cycling in Montreal and beyond. The first panel highlighted major progress in...

MIPC’s ninth edition tackles nature restoration through sustainable finance

Published: 25 November 2025

The ɬ﷬ International Portfolio Challenge (MIPC), part of the Sustainable Growth Initiative, successfully concluded its 9th edition in November, reaffirming its position as a leading...

When AI is used to set wages, it sets them higher than humans would

Published: 9 October 2025

When AI sets wages, it pushes them higher, according to recent research by Maxime Cohen, a Professor of Retail and Operations Management at the Bensadoun School of Retail Management. Cohen...

President Trump’s unpredictable behavior is cooling business investment

Published: 4 November 2025

When the province of Ontario ran an anti-tariff advertisement that featured voice-over from a 1987 speech by US President Ronald Reagan, it hit a little too close to home for current President...

Partage Club is an online sharing marketplace that saves its users money

Published: 8 December 2025

Partage Club is a digital platform designed for item sharing rather than selling. Think of it as Facebook Marketplace—only here, every transaction is about lending, not buying or selling.

Rebranding of DEI initiatives is a reactive response to external pressures

Published: 29 August 2025

The pushback against diversity, equity and inclusion (DEI) programs gained momentum in the first half of 2025. And while some institutions are eliminating DEI initiatives, others are rebranding them.

European Union is in the early stages of regulating AI’s use of sensitive data

Published: 23 October 2025

Artificial intelligence is still an emerging technology, and we are only in the early stages of its regulation. The European Union is at the forefront of the technology’s regulation, says Simon...

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