A generous donation from the Société des alcools du Québec (SAQ) will support the Retail Innovation Challenge at the Bensadoun School of Retail Management by contributing to the development of the next generation of retailers. This partnership will help to deepen the Bensadoun School’s ties with Québec’s business ecosystem and further shape the future of retail.


Congratulations to Professor Maxime Cohen, Desautels’ Scale AI Chair in Data Science for Retail, on his recent appointment as ELNA Medical’s inaugural Chief Artificial Intelligence Officer. In his new role, Cohen will leverage AI methodologies to improve health access and outcomes at primary and specialty care clinics across Canada.

What makes luxury? Is champagne’s charm found in its effervescent lightness, or the ceremony of its uncorking? It can be both. Consumers will pay a premium for all kinds of reasons, and luxury goods acquire their reputations through their rarity, provenance, or workmanship. But luxury is also in the eye of the beholder, according to Charles de Brabant, the Executive Director of the Bensadoun School of Retail Management. Once the exclusive domain of the rich, luxury goods are now more widely consumed than ever before.

The ɬ Bensadoun Master of Management in Retailing (MMR) continues to reinvent retail education through offering experiential learning opportunities. By solving real problems in collaboration with industry partners during their internships, MMR students gain early career experience and establish meaningful connections with mentors even before they graduate.

Professor Saibal Ray, academic director of the Bensadoun School of Retail Management, is concerned that the ongoing rise in retail technologies like self-checkout kiosks and smartphone-based order facilities may backfire as some shoppers find these features inconvenient and frustrating. While technology has proven useful for navigating social distancing guidelines, it can only go so far before it disrupts people’s sense of comfort and control, he says.

As of January 15, truckers crossing from the U.S. to Canada must show proof of vaccination to enter the country. Canadian truckers are exempt from the federal mandate but must quarantine for 14 days upon their return. In a recent broadcast of “CBC News: The National,” Professor Saibal Ray, Academic Director of the Bensadoun School of Retail Management, says the mandate could result in significant supply shortages. The segment begins at the 8:50 mark.

Congratulations to Professor Maxime Cohen for making Rethink Retail’s list of Top Retail Influencers of 2022 in the academia category. Recognized for his groundbreaking leadership as co-director of ɬ’s Retail Innovation Lab, Professor Cohen is making a name for himself at the forefront of retail transformation.

The past five years have seen a rise in privately owned apparel resale companies, bucking previous trends toward fast fashion. Between ongoing clothing supply shortages and growing concern about sustainability, younger Millennials and Gen Zers are turning to curated vintage retailers to stock their wardrobes, explains Anwar White, Program Director of the Master of Management in Retailing.

In recent weeks, the highly transmissible Omicron variant has dampened once-sunny retail forecasts for 2022. But according to Charles de Brabant, Executive Director of the Bensadoun School of Retail Management, Canadian retailers may experience a sizable increase in sales after emerging from the latest round of lockdowns.

Amid supply chain bottlenecks overseas, Canada is facing a significant shortage of imported liquor, leading provincial liquor authorities to encourage early, local shopping for holiday favourites. According to Professor Saibal Ray, Academic Directorof the Bensadoun School of Retail Management, the ongoing scarcity of transportation resources is only making the shortage more acute.

Between historically high levels of demand and ongoing supply shortages, holiday shoppers will have to get creative with their gift-giving this year, says Charles de Brabant, Executive Director of the Bensadoun School of Retail Management. As delayed shipments and back orders become the new normal, consumers may have to wait until February or March 200 for heavily discounted wish list items to finally hit the shelves.

Congratulations to Maxime Cohen,Professor of Retail and Operations Management, whose paper"The Effect of Short-Term Rentals on Residential Investment“ was selected as Best Conference Paper Nomineeat the 2021 Conference on Information Systems and Technology (CIST)

In light of ongoing supply chain bottlenecks and labour shortages, businesses may not offer their deepest discounts this holiday season. According to Professor Saibal Ray, the Academic Director of the Bensadoun School of Retail Management, 2021 sales will signal whether many retailers can stay afloat despite production delays.

As retailers anticipate a welcome uptick in sales amid the holiday shopping season, manufacturing and delivery delays continue to limit just how much profit retailers can expect.

Sequoia Capital recently valued the luxury fashion e-commerce platform, Ssense, at $4.1 billion. Charles de Brabant, Executive Director of the Bensadoun School of Retail Management, attributes the company’s success to its ability to appeal to its Gen Z and millennial target audience. This decision is a marked contrast to many other luxury retailers who try to satisfy too many consumer groups, he says.