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We have moved to the 4th floor, Suite 4100.

ISS is open Mondays to Fridays, 10am - 4pm both in-person and virtually.

eClaims

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Temporary Direct Deposit Measure

At the moment, you are unable to update the direct deposit option in the Medavie Blue Cross app/portal. Please complete the attached form with a copy of your void check and send it to our office via the

  1. Upon activation on Minerva, please wait 7 days to sign up to the Medavie Blue Cross app or the Medavie Blue Cross website portal.
  2. Please note, if you do not have a Medavie Blue Cross Username and Password, you can register using:
    1. Your 10-digit Policy Number: 0095258000 and,
    2. Your Identification Number: Your ɬÀï·¬ ID + 01 at the end i.e: 260XXXXXX01
    3. If you were enrolled in IHI before May 4th, 2019, your Identification Number will be your ɬÀï·¬ ID + 00.

How to Make a Claim:

On the Medavie Blue Cross Website

On the Medavie Blue Cross Mobile App

In addition to the information above, please also review ISS' FAQs page.

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